shipping & returns
SHIPPING & DELIVERY
All orders are processed upon receipt. We try our best to get orders out immediately but please allow up to 3 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Shipping costs may increase depending on weight, volume, postal code, and shipping method. Shipping method may be selected at checkout. Packages will be shipped in the order they are received. Remote areas may require additional time for delivery.
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STANDARD SHIPPING
Standard Shipping rates will vary based on package weight and distance. Rates will be shown during the checkout process prior to payment. Please allow up to 3 business days for processing and 1-5 business days after processing for delivery (based on distance). All orders received after 2:00 PM EST will begin processing the next business day.
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INCORRECT SHIPPING INFORMATION
We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed.
If a package is returned to PNJ Luxe Lashes due to an incorrect shipping address provided by you the customer, the customer will be responsible for the redelivery cost.
We are not responsible for lost or stolen packages CONFIRMED TO BE DELIVERED to your address by the carrier after they leave our warehouse.
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ORDER TRACKING
You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow up to 24 hours for the tracking number to become active/update. If you receive your confirmation email after 2 PM PST on a Friday, please allow until the following Monday for tracking to become available
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return & exchange policy
We truly hope you are 100% happy with your PNJ Luxe Lashes! Due to sanitary/health reasons, lashes are not eligible for refunds or exchanges.
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If a product is defective, you must notify us WITHIN 72 HOURS of receiving your lashes to be eligible for an exchange. NO EXCEPTIONS! NO REFUNDS!
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Sale items: which includes items sold with a promotional code or marked down in price, are final sale. NO EXCEPTIONS!
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HOW TO RETURN AN ITEM TO PNJ Luxe Lashes
After you have read the above, please email us requesting instructions on how to return an item. Please make sure to include your order number on the subject line for faster service.
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RETURNS PROCESSING TIME
Return Processing time: Once we have received your package, your return/exchange will be processed within 1-5 business days. You will be notified via email once your return has been processed.